TVS Auto Assist 24X7 EMERGENCY ROADSIDE ASSISTANCE
These terms and conditions represent the agreement between TVS Automobile Solutions Limited, a company registered under the Companies Act 1956 with its registered Office at "TVS Building", 7B West Veli Street, Madurai - 625 001 (hereinafter referred to as TVS Auto Assist, which expression shall unless repugnant to the context or meaning thereof, be deemed to include its successor in interest, assigns etc.) and the member of TVS Auto Assist 24X7 Emergency Services Scheme as defined below.
Facilities Offered Under Emergency Roadside Assistance
This refers to rendering assistance at the Roadside, when the Vehicle is stranded due to a breakdown or Accident. Labour Assistance for minor mechanical & electrical repairs, arranging for taxi, arranging for wrecker services, arranging for Towing Services, as detailed below: (Consumables & Parts charged at actuals to the end Member).
On site - Minor Repairs of the Covered Vehicle
In the event of immobilization of the Covered Vehicle due to mechanical or electrical breakdown and as long as the said fault can be repaired at the place of immobilization within a maximum time period of sixty minutes, TVS Auto Assist will proceed with on-site repair of the breakdown. Neither supply of parts or replacement elements, nor materials in general are included in this coverage.
In case the keys of the covered vehicle are locked-in, TVS Auto Assist will help the Member as much as possible to get keys out of the car. Any breakage of glass or door beading, if required shall be with prior approval of the Member and to their account. In case the keys are lost and the abovementioned cover cannot be provided we shall tow the vehicle to a nearest safe place. The Member shall have to arrange for a duplicate set on their own cost and efforts. We shall surely help, if possible, them to find an appropriate solution. To avoid misuse, this service shall be highly restricted and only provided on Member furnishing valid identification documents.
If the Covered Vehicle runs out of fuel we can deliver up to 5 litres of fuel (petrol or diesel only). Cost of fuel shall be paid by Member on the spot.
If the Covered Vehicle has a punctured or burst tyre, TVS Auto Assist will take care of changing it with the spare tyre carried in the Member's vehicle. In a case where spare tyre cannot be used we shall either tow the vehicle to nearest tyre repair shop or accompany the Member to nearest tyre repair shop and back to vehicle. The Member shall have to pay directly to the tyrerepair shop/towing vendor and TVS Auto Assist shall not be liable for the quality or workmanship of such repairs.
Towing the Vehicle to the place of Member's choice, if repair cannot be undertaken at roadside (Cost to be borne by Member).
Arrangement of Taxi to the place of Member's choice, if Member so requires, as alternate travelling arrangement in case of major breakdown or accident. The model and capacity etc., of the taxi so arranged will be at the discretion of TVS and may not have matching features/facilities of the stranded vehicle of the member (Cost to be borne by Member)
- Wrecker Services (Cost to be borne by Member).
Geographical area where the services are available at all Major Cities, Highways, Motorable Roads:
Tamilnadu, Kerala, Karnataka, Andhra Pradesh, Goa, Maharashtra, Gujarat, Madhya Pradesh, Rajasthan, New Delhi, Haryana, Punjab, Himachal Pradesh, Uttarkhand, Uttar Pradesh, Bihar, Jharkhand, Orissa, West Bengal, Puducherry, Chandigarh, Dadra & Nagar Haveli, Daman & Diu.
Geographical area where services are limited to major cities and highways:
Arunachal Pradesh, Assam, Chhattisgargh, Meghalaya, Manipur, Mizoram, Nagaland, Sikkim, Tripura
Geographical area where no services available:
Jammu & Kashmir, Andaman & Nicobar Islands, Lakshadweep